RRWH.com Web Hosting and Services

Company Information

RRWH was set up primarly for the purpose of Hosting several personal sites. In our search for a reliable hosting company, that provided all the features we were after, we had little to no luck. So, we went out and found the best suppliers and put together our own hosting packages to suit our needs. Rather than keep this to ourselves we have extended the offer, of reliable and feature rich web hosting packages to suit most small to medium websites, at prices you can afford!

With all of our plans we Guarantee that the disk space and data transfer will be available - we do not oversell any resources.

Unlike many Web Hosting Providers, we own our servers. We build the hardware and lease space in a Data Centre to house the hardware. We are therefore only reliant on the Data Centre to provide the network connection. What this means to you - in the event of a problem it is clear whom is responsible - it is either the Data Centre who provide the Network or it is us - who own and run the Servers. There are no extra middle-men, like most other Web Hosts, that could delay the restoration of any issues.

We don't just want to be your Web Host - we want you to choose us as your Online Partner.

We have been involved in the Internet, as an Internet Provider since 1995, and bring a wealth of knowledge and experience to RRWH

RRWH is run under the ABN (Australian Business Number) of 75 695 098 384 which is registered as a Sole Trader by one of the Partner's of the Business since 2009. Prior to 2009, RRWH was run as a division of a different company owned and operated by the Same Partners.

Terms Of Service

RRWH agree to provide paying customers with services according to the Terms of Service listed below. We reserve the right to change these Terms at any time and we recommend that you check and reveiw these terms periodically.

TOS last reviewed and updated 20130819

1. Usage of RRWH Services constitutes acceptance and agreement to these Terms of Service.
2. All of the Terms are subject to change and all hosting plans or any services are subject to these Terms of Service.
3. Shared Hosting plans are for the purpose of hosting your website and/or email. A shared hosting account is NOT to be used to store files that are not directly associated with the hosted website. for example, You MAY NOT store backups of your PC, but MAY store a single generated backup of your hosted content until you download it.
4. Shared hosting plans are strictly for personal use. You are not allowed to sell, sub-let or share a hosting account with other parties, if you wish to do so you require a reseller hosting account
5. All Services provided by RRWH are to be used for Lawful purposes only.  Webpages or websites related to any form of illegal activity are strictly prohibited.  (In violation of any United States Federal, State, or City Law, or Any Australian Federal Law) If websites related to illegal activities are places in allocated hosting webspace, hosting accounts and/or any other Internet services may be terminated without notice.  Where service is terminated under this clause, no refund will be given.
6. Personal or identifying information you supplied to RRWH will never be given or sold to any third party, with the exception of a Legal Authority when it is duly requested in writing.
7. All RRWH Customers agree to indemnify and hold harmless RRWH from any claims which damages the Customer or any other party.
8. RRWH reserves the right to spotlight any customers website or web pages on the RRWH hosting website.
9. RRWH offers a 14 day No questions asked, Money Back Guarantee: The customer can cancel a Shared or Reseller Hosting Account within the first 14 days by applying in writing. Any refunds may take up to 30 days to process.  This guarantee applies only to Hosting Accounts and not to any other services.
10. All Hosting Plans are paid for in advance.  If at any time an account is not paid for, we reserve the right to deny the customer access to our services until payment is received.  An invoice will automatically be sent out via email 14 Days before your account expires.
11. Hosting Accounts are suspended 3 days after non-payment and deleted 21 days after non-payment. Where the account is a Reseller Account this includes all of the Reseller's created accounts.
12. Any Billing disputes must be made within 7 days of an invoice being issued, or the invoiced amount is due by due date on the issued invoice.
13. Customer Support is provided free of charge for all customers who operate within these Terms of Service.  Where a customer is operating outside of these terms, RRWH may, at our descretion, make charges for any work carried out at a rate which is not less than $50/Hour.
14. Customer Support covers all aspects of using the provided tools for your website, and does not include support on creating webpages, scripting or programming of your website.  We may offer such support at our discretion, but it is not guaranteed.
15. RRWH is not responsible for making a backup of any Customer Data.  All customers should make a regular backup of their website and any Databases.
16. The service provided by RRWH may be cancelled by the customer at any time without cause. All notices of cancellation must be made in writing.  RRWH, may at their discretion offer a 50% refund of any unused full months of Hosting Plans where a customer has paid for a year in advance.
17. If any customer of RRWH changes DNS setting of their domains from the RRWH hosting servers, RRWH reserves the right to terminate that users services without refund.
18. Sites that provide Pornographic, Illegal Software (warez), IRC related (including IRC Bots) or Spam Advertised Sites, or links to sites that provide such content are subject to termination without notice or refund.
19. If RRWH receives notice of Unsolicited Commercial Email (SPAM) coming from a customers domain, all Services to the customer will be immediatly suspended pending investigation. The customers services can and will be terminated without notice or further warning, without refund if found to be a SPAM source.
20. Any abuse towards RRWH staff in any way, including but not limited to email, support ticket or verbally is grounds for immediate cancellation and deletion of all services without refund. We have a zero tolerance on abuse.
21. If you are in doubt regarding your content meeting these Terms of Service, please ask before uploading the content to our servers.
22. This is a shared hosting environment and any site that uses an abnormal amount of system resources, may be temporarly or permanently suspended whilst RRWH diagnoses the problem.  No refunds are given in this case.
23. The liability of RRWH on any customers account is strictly limited to the amount of money the customer has paid to RRWH for 1 Month's of Service.
24. If any customer incurs legal expenses upon RRWH, we reserve the right to recover these expenses plus 20% from the customer.
25. If any customers activity causes legal action to be taken against RRWH (ie suing etc), the customer will pay any damages awarded against RRWH plus 20%, as well as all other legal fees (ie laywers etc).

Additional Reseller Terms

In addition to the Above Terms All resellers are required to:

1. A reseller must not represent that they are a representative (authorized or otherwise) of RRWH. They may represent that they are "utlizing resources provided by RRWH.com"
2. RRWH does not provide end-user support to Reseller Clients - they are your clients and your responsibility
3. All re-sold services shall at a minimum not grant any rights to end clients that are in conflict with the TOS as set out by RRWH. In the event of any dispute or breech, the RRWH TOS will be deemed to have been broken.
4. Where a reseller end user causes harm against RRWH any damages will be collected from the reseller and not their end client.
5. Where a reseller abandons the reseller account, RRWH at their sole discretion may take over the ownership of any of the reseller clients without compensation to the reseller.
6. A reseller is deemed to have abandoned their account if it remains unpaid for 14 days from the due date.
7. A reseller MUST NOT create any plan that permits more than 300 email messages to be sent per hour without the express consent of RRWH. If at any time any reseller created accounts are found to exceed this limit the Reseller account (along with all their sold accounts) will be immediately suspended.